Alack Culinary Equipment & Supplies (Corporate)

Reviews

• Ryan Szubinski

  May, 18 2018
  ★ ☆ ☆ ☆ ☆
  I gave the sales guy specifications of a quote and he still could not get it right. I had to have him change the quote to the right dimensions 3 times. When it came time to deliver the equipment their delivery drivers stated they could not get the refrigerators through the door. They also stated that it was the sales guys JOB to come and take measurements for customers in which they did not. They delivery people could have worked to get them through but kept insisting that they couldn't. The sales guy still charged me a $400 delivery fee + the freight even though they did not deliver the refrigerators. We were going to reorder single door refrigerators from them but he would not waive the new delivery charge. Basically said it was all our fault that the equipment could not fit when actually they are supposed to come and measure. The customer service was horrible and they did nothing to try and keep our business. I've called to try to speak with somebody in corporate to no avail of course. I will never do business with these guys again and would warn you before you do so that customers service has a lot to be desired from this place. Order your equipment from elsewhere before considering doing business with Alack. I should have read these reviews before doing business with them.
• c west

  Jan, 18 2018
  ★ ★ ☆ ☆ ☆
  Thought this was a nice place until I dealt with associates that don't greet or acknowledge you even while you are one of only three people in the store. A blonde woman and heavy set man were having a conversation and while looking for an item standing by them I had to break their conversation after waiting for a minute to be noticed. This is a restaurant supply store, I'm surprised they don't care for their customers' time as much as the restaurateurs who shop here care for their own level of service. Nice looking store, would like to give them another chance. Maybe management reads this and uses the opportunity for coaching.

Photos of Alack Culinary Equipment & Supplies (Corporate)

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